The Monitoring Transparency Report: How Teambridg Practices What It Preaches

Why We Publish This

In our transparency pledge, we committed to quarterly reports on our data practices. This is the first one. It covers January through March 2022.

Publishing this report holds us accountable. It's easy to make pledges; it's harder to demonstrate compliance. We believe the monitoring industry needs more of the latter and less of the former, so here's our contribution: verifiable data about our own practices.

Data Collection Summary

During Q1 2022, Teambridg collected data from 47,283 active users across 412 organizations. Here's exactly what we collected:

Data types collected: Application category usage, focus time blocks, work session boundaries, meeting duration, and project time allocation (where integrations are configured). This matches our published data inventory exactly — no additional data types were collected.

Data not collected: Screenshots, keystrokes, specific URLs, email/message content, webcam data, location data, off-hours activity. All confirmed at zero across the quarter.

Access and Retention

Customer data access: Teambridg staff accessed customer data 23 times during Q1, all for customer-initiated support requests. Each access was customer-authorized, time-limited (average duration: 14 minutes), and logged. No unsolicited data access occurred.

Law enforcement requests: Zero. We received no subpoenas, warrants, or law enforcement requests for customer data in Q1 2022.

Data retention: Average data retention across our customer base was 67 days (range: 30-90 days based on customer configuration). All data past retention windows was automatically deleted. Zero manual deletion requests were required.

Employee privacy requests: We processed 142 individual data access requests (employees requesting to see their own data) and 8 data deletion requests. All were fulfilled within 72 hours of receipt, well within our 30-day SLA.

Lessons and Improvements

Transparency isn't just about reporting numbers — it's about continuous improvement. Here's what we learned and what we're changing:

• Access logging granularity: Our current access logs show who accessed data and when, but not always the specific query. We're improving logging to capture the exact scope of each access.
• Retention default: We're reducing our default retention period from 90 days to 60 days. Customers who need longer retention can still configure it, but the default should be shorter.
• Privacy request response time: While our 72-hour average is well within SLA, we're targeting 24-hour fulfillment for Q2. People asking about their data shouldn't wait three days.

Our next transparency report will cover Q2 2022 and will be published in the first week of July. We welcome questions and feedback at privacy@teambridg.com.